Work Experience: More than 24 months
Sound knowledge of:
- Network and server hardware and components
- Copper and fibre cabling systems
- Equipment racking and stacking (installation)
- Installation and removal of field replaceable units (e.g. hard drive, memory, line cards, transceivers)
- Network monitoring systems and usage
- Device and database backup & restore processes
- Troubleshooting and testing
- Network connectivity
- Out of band management tools such as iLO and Drac systems
Other skills:
- Root cause analysis assistance
- Professional business communication and interpersonal skills
- Effective organizational skills and attention to detail
- Leadership and/or team experience
- Participate in the configuration and support of systems.
- Adherence to assigned schedule
- Adhering to documented policies, procedures, processes
- Able to function in a team environment
- Maintain knowledge levels as industry enhancements occur
- Support installation and implementation of connectivity and high-end systems products
- Continuous improvement of service delivery.
- Ability to juggle time and resources to meet or exceed expectations
