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Service Delivery Manager

Posted Date 1 day ago(04/17/2026 17:05)
ID
2026-14685
Position Type
Permanent (Full Time)
Department
GFES
Location
US-Remote

Overview

About the Role

We’re looking for a Service Delivery Manager to lead end-to-end delivery across multiple IT support towers. You’ll be responsible for service performance, client relationships, and P&L, ensuring SLAs are met while driving customer satisfaction and operational excellence.

Responsibilities

  • Lead service delivery across onshore and offshore teams
  • Ensure SLAs/KPIs are met and continuously improved
  • Act as escalation point for major incidents and client issues
  • Manage change, problem, and incident processes
  • Build strong client relationships and lead service reviews
  • Own financial performance, including forecasting, revenue, and billing
  • Drive collaboration across teams and ensure standard processes are followed

Qualifications

  • 5–7+ years in IT service delivery or managed services
  • Strong understanding of IT infrastructure and service management (ITIL preferred)
  • Proven client-facing experience and stakeholder management skills
  • Commercial awareness, including P&L responsibility
  • Experience with ITSM/CRM tools (e.g., ServiceNow, Jira)
  • Strong communication and problem-solving abilities

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At NSC, we are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require any reasonable adjustments during the recruitment process, please let us know, we’re here to ensure you have the support you need to apply and succeed.