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Onsite Support Engineer

Posted Date 2 days ago(11/18/2025 12:41)
ID
2025-14527
Position Type
Future Position
Department
PS - Delivery
Location
ES-Madrid

Overview

Onsite Support Engineer – Lübeck (with on-call support in Hamburg)

German C1/C2 • English B2

 

We are looking for an experienced Onsite Support Engineer to join our team in Lübeck. You will work directly on the customer site (factory environment) and occasionally support offices in Hamburg through on-call coverage. The role combines hands-on technical work, user support, and close collaboration with internal teams.

Responsibilities

  • End-user support
    You provide technical help on site, solving hardware, software and connectivity issues. You support VIP users, assist during urgent situations, and help new employees get up to speed during technical onboarding. You also follow internal procedures when cybersecurity incidents appear.
  • Workstation & device management
    You take care of imaging, configuration and preventive maintenance. You manage licences, user profiles and permissions, and ensure that all IT assets are healthy, secure and up to date.
  • Meeting rooms & collaboration tools
    You maintain meeting room equipment, including A/V systems, connectivity and conferencing tools. You provide live support during important meetings and resolve issues with tools such as Teams, Zoom and Google Meet.
  • Inventory & asset management
    You keep track of stock, deliveries, returns and warranties. You log all activities in JIRA and coordinate repairs or replacements with suppliers.
  • Documentation & knowledge sharing
    You document technical procedures, solutions and updates. You share best practices with the Service Desk and other support teams to ensure smooth operations.

Qualifications

  • Strong experience in IT support or onsite support

  • Excellent German skills (C1/C2) and solid English (B2)

  • German Driving Licence 

  • Confidence in solving hardware, software and network issues

  • Hands-on mindset, reliability and customer orientation

  • Ability to work independently and manage multiple tasks

  • Readiness to support on-call requirements in Hamburg

If you enjoy hands-on support, a mix of factory and office environments, and direct interaction with users, this role will suit you well.

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At NSC, we are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require any reasonable adjustments during the recruitment process, please let us know, we’re here to ensure you have the support you need to apply and succeed.