Operating Systems Service Support

Purpose of Role

• This Job is for T1 Line Support to AT&T Customers

•  Extended Days ( 5 x 8hour shifts mon – sun ) 

Principle Duties and Responsibilities:

• Executing consistent tasks via workflow tooling to triage new issues
• Communications via telephone calls to/from Customers plus interactive chat sessions
• Engagement of Specialist teams as directed by workflow tooling/procedures
• Basic Troubleshooting

1. Operating Systems
o Proficient in administering Windows, Linux, environments
o Command-line expertise (PowerShell, Bash, etc.)

2. Network Management
o Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routing, and switching
o Troubleshooting network connectivity issues

3. Server Administration
o Installing, configuring, and maintaining physical and virtual servers (VMware, Hyper-V)
o Monitoring server health and performance

4. User and Permission Management
o Managing user accounts, groups, and permissions (Active Directory, LDAP)

5. Security
o Implementing and maintaining security policies
o Managing firewalls, antivirus, patch management, and intrusion detection

6. Backup and Recovery
o Configuring and testing backup systems
o Disaster recovery planning and execution

7. Scripting and Automation
o Writing scripts to automate routine tasks (PowerShell, Python, Bash, etc.)

8. Cloud Platforms (increasingly important)
o Familiarity with Azure, ServiceNow, Devops skills
o Managing hybrid cloud/on-premises environments

9. Software and Application Support
o Installing and updating software
o Troubleshooting applications and services