Onsite IT Support Engineer

It Onsite Engineer with Crestron Fusion experience required in Victoria, Australia.

• Ability to advise and to present to one or more customer staff.

• Monitor and control daily service call activity, utilization, inventory levels and service levels.

• Exceptional customer service

• Advanced knowledge in Customer Service Aptitude

• Resolving technical problems with hardware, software and connectivity.

• Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve

• Participate in the configuration and support of internal systems.

• Ability to work effectively with Logistics

• Adherence to assigned schedule

• Adhering to documented policies, procedures and processes that are specific to the service.

• Clear and concise documentation of all customer interaction within appropriate CRM tool.

• Able to function in a team environment

• Maintain knowledge levels as industry enhancements occur

• Support installation and implementation of connectivity and high-end systems products

• Continuous improvement of service delivery.

• Ability to juggle time and resources to meet or exceed expectations

• Microsoft Office & Office 365 applications

• PC\Laptop hardware

• PC\Laptop peripherals, including printers

• Mobile devices

Crestron Fusion:

· Crestron Fusion controls meeting room booking panels and other devices in the building. It is related to occupancy sensors and booking panels.

· The tool interacts with Microsoft Exchange for booking management. Physical presence is required for troubleshooting and reconfiguration.

• 2+ years' experience 

• Crestron Fusion experience compulsory

• A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server +

• PC\Laptop OEM Maintenance Certification

• CompTIA A+ Certification

• Microsoft Certified IT Professional (MCITP) certification in desktop area

• Microsoft Office Specialist (MOS) certification

Language English (written and verbal) and Local language.