We are gearing up for a project that will kick-off in the next few months and are looking for candidates, interest in joining NSC in the not too distant future.  If you are thinking about making a change, but not quite ready to do so. Please review the JD below and apply online.  We will reach out to you once we're ready to start recruitment activities.

The Onsite Support Engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support.

• Experience with Microsoft desktop operating system and Windows application deployment, configuration and management
• Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
• Identify, log and resolve technical problems with software applications or network systems
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
• Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
• Where required, administer and resolve issues with associated end-user workstation network software products.
• Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines
• Maintain client databases with up-to-date solutions and clear record of activities
• Explain and document technical issues in a clear way to clients
• If necessary, liaise with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.

• Possess 5+ years of relevant experience.
• Windows Client Administration
• Have proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc.
• Develop in- depth technical knowledge and domain expertise within End User Computing technologies
• Proactive and passionate of the End User Computing  world, with strong interpersonal skills and excellent time management skills
• Strong capabilities in Windows 10 ,11 support, migration & Deployment.
• Hands on Experience End to End Desktop/Laptop life cycle management.
• Experience and desire to work in a Global delivery environment
• Communication and Analytical skills

 Desirable (not mandatory): Relevant technical & process certifications:

• ITIL V3

The Deskside support member should have strong technical knowledge and hands–on experience with the following technologies:

• Microsoft Client OS (Win10, 11)
• Active Directory & it's services, DHCP, DNS
• Print and File share services
• Hardware Break-fix
• Patch Management