Repair Cost Administrator (EN/DE) - Remote Hungary

Company Overview

NSC Global is a leading provider of network implementation and support solutions for multinational enterprises, service providers, and outsourcers. As an independent, rapidly expanding organisation, we deliver tailored services that reduce operational complexity and drive cost efficiency. Our commitment to responsiveness and superior customer service has been central to our decade‑long success.

Role Summary

As a Repair Cost Administrator within our cost-estimate-team, you will manage and process repair cost estimates, provide cost releases, order repairs and spareparts and procurement activities across multiple European markets. You will serve as the principal liaison among clients, suppliers, and field‑service technicians, ensuring accurate cost calculations and timely order fulfilment.

1. 3^rd-Level-Hardware  Support
   1. Receive and respond to supplier and internal technician inquiries via telephone, email, and live chat in English and German.
   2. Process cost approvals with the customer or with provided cost limit lists
   3. Maintain documentation of all interactions, requests, and resolutions in the ticketing system.
2. Cost Estimation & Procurement
   1. Solicit repair quotations from approved suppliers and calculate detailed cost estimates.
   2. Prepare and manage quote documentation and associated financial calculations.
   3. Initiate purchase requests and purchase orders (PR/PO), and monitor their progression to completion.
3. Order & Repair Coordination
   1. Schedule and oversee external repair services, coordinating logistics with suppliers and field technicians.
   2. Track repair orders through to completion,
   3. Address and resolve repair complaints in accordance with contractual requirements.
4. Financial Monitoring & Reporting
   1. Monitor cost and revenue metrics using Excel‑based tracking sheets.
   2. Reconciliation of invoices and clarify findings internally
5. Stakeholder Engagement
   1. Act as the primary contact for client feature owners and operational managers.
   2. Collaborate with supplier service representatives and accounting teams.
   3. Coordinate internally with procurement, accounts payable, field‑service, and support centre teams.

Required Qualifications

• Fluency in English and German
• Proven experience in administrative order processing and coordination with suppliers, ideally with IT hardware
• Strong proficiency in Microsoft Excel and affinity to numbers.
• Familiarity with standard procurement processes (PR/PO management).
• Excellent organisational skills with meticulous attention to detail.
• Ability to manage multiple tasks concurrently and meet strict deadlines.

Desirable Experience

• Prior exposure to field‑service support or technical repair workflows.
• Knowledge of IT hardware categories, including printers, industrial devices, and office equipment.
• Experience working with ticketing systems and IT asset management tools.

Tools & Systems

• Ticketing system for service requests (e.g., ITSM platform)
• IT Asset Management database
• Excel for tracking, monitoring, and reporting
• Standardised forms for transaction processing

Why Join NSC Global?

• Impact: Contribute to high‑visibility projects across Europe.
• Development: Access structured training and clear career progression paths.
• Professional Environment: Collaborate with experienced professionals in a serious, outcome‑driven culture.
• Flexibility: Benefit from a remote‑eligible work policy aligned with business needs.