Service Desk Agent - German speaking

Nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers.

Nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service.

• Provide Excellent Customer Support
• Answering incoming customer calls and help clients with their IT technical issues
• Follow up and solving IT incidents
• Escalate incidents to Level 2 when unable to resolve the issue via ticketing tool
• User Management
• Resolving issues as per KB instruction
• Responding to incoming emails
• Ensuring that service quality levels fully meet expectations

Qualifications

• Excellent and certifiable level of German (C1)

Experience

• Experience in Customer Service by telephone
• Experience in helpdesk or Technical support

Skills:

• Advanced multitasking skill
• Friendly and customer focused attitude
• Excellent Communication skills.
• Excellent trouble shooting skills.
• Quick adaptor
• Availability to work a Saturday every 2-3 months
• Team player
• Capable to handle punctual moments of stress.
• Priority Handling