NSC Global is currently looking for a Desktop Support Field Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC Global
START DATE: IMMEDIATELY

• Provide repair on standard Laptop and Desktop (Dell)(Panasonic)
• Provide Trouble shooting and repair of IOS devices (Apple)
• Provide the repair and reimage of field Devices
• Stock a working inventory for break/fix swap outs
• Provide vehicle mounting services, including installation work and incremental expansions of vehicles with respect to field-based equipment
• Consult with the applicable third-party supplier and update the vehicle kits’ electronics and power components to reflect retired models and their replacements
• Provide lifecycle management of services pertaining to the code blue Devices field support installations
• Provide lifecycle management of services pertaining to the AVLS (Modem) Devices, configurations and testing for field support installations
• Provide the necessary testing process to ensure the new model operates with the field application
• Investigate as needed and provide findings confidentially as related to AVLS (GPS Locations) and DriveCam videos and photos
• Provide the modem activation and deactivation
• Service Recipients and Services
• Take reasonable care over specialized tools to ensure they are not lost, stolen or broken
• Update the ticket with the asset management data, as appropriate.
• Update and close the ticket.

Required Skills, Education and Experience:

• Must have a least 5 years’ experience in a Field Desktop Support position preferable supporting multiple site locations.
• This position requires the incumbent to use their own vehicle to travel between sites. Mileages are reimbursed by the company.
• Must have a valid driver’s license.
• Must have a relevant qualification.
• Must be ready and willing to commit to continuous education, certification and self-improvement

Soft Skills:
• Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
• Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
• Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.