NSC Global is currently looking for an Onsite Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. Please review our website at www.nscglobal.com for more information on our organization.

Key Deliverables

• A 4-year degree in Computer Science, Engineering, or related discipline
• 0-2 years technical support experience in a computer-related area
• Working knowledge of commonly used concepts, practices, and procedures in the related field. Awareness of at least one of the following infrastructure support components:
• Company standard desktop, tools & utilities,
• IT networks and voice services,
• Thin Client technology (Citrix),
• Ticket handling tools/cross team troubleshooting;
• Understanding of IT Service Management concepts
• Strong verbal communication skills, including the ability to document operations procedures
• Strong customer service skills and the ability to deal all types of customer service requests
• Good analytical, communication, problem solving, and organizational skills
• Ability to effectively work independently and in a multi-cultural team environment
• Ability to effectively interact with a diverse user base
• Ability to work in a manufacturing environment with sensitivity safety and physical security
• Fluent in local language and in English
• Highly organized, result oriented, self-motivated and proactive
• Analytical, solution minded and delivery focused
• Driving license

Success Factors:

Prime Success Factors (focus on results, drive change, promote teamwork, build trust and respect, and understand customer perspective) along with the following:

• Attention to detail
• Problem resolution capabilities
• Communication skills/ability to share Information
• Learning capabilities
• Drive to take responsibility