NSC Global is currently looking for a Desktop Field Support Engineer to join our growing company.
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.
POSITION: Desktop Field Support Engineer
JOB TYPE: Direct Hire (W2) with NSC Global
START DATE: IMMEDIATELY
• Provide repair on standard Laptop and Desktop (Dell)(Panasonic)
• Provide Trouble shooting and repair of IOS devices (Apple)
• Provide the repair and reimage of field Devices
• Stock a working inventory for break/fix swap outs
• Provide vehicle mounting services, including installation work and incremental expansions of vehicles with respect to field-based equipment
• Consult with the applicable third-party supplier and update the vehicle kits’ electronics and power components to reflect retired models and their replacements
• Provide lifecycle management of services pertaining to the code blue Devices field support installations
• Provide lifecycle management of services pertaining to the AVLS (Modem) Devices, configurations and testing for field support installations
• Provide the necessary testing process to ensure the new model operates with the field application
• Investigate as needed and provide findings confidentially as related to AVLS (GPS Locations) and DriveCam videos and photos
• Provide the modem activation and deactivation
• Service Recipients and Services
• Take reasonable care over specialized tools to ensure they are not lost, stolen or broken
• Update the ticket with the asset management data, as appropriate.
• Update and close the ticket.
Required Skills, Education and Experience:
Soft Skills:
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