Providing 2st level German- English speaking telephone support to external and internal clients in connection with personal computers or networks, or network devices within the set expected service levels and in a quality beyond the expectations of the client.
To be a successful Service Desk Agent, the individual must be customer and service oriented, self-confident, and have an aptitude for ICT issues.
Please note; only candidates who can speak both English and German (minimum level B2) will be considered for these positions. This team works in a 7*24 shift system.
What we offer:
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