The role holder is an experience IT professional and an expert in their specialism. Responsible for defining and delivering solution proposals.  This involves the creation and communication of solutions to enable and guide the design and development of integrated solutions that transition flawlessly into delivery meeting customer business needs.  At times this role will support Solution Shapers and/or Solution Ambassador, who own strategic engagements, as well as taking responsibility for point solutions.

Through-out the proposal creation, works closely with delivery teams to ensure solution / design remains in alignment with requirements and nsc capabilities.  Continuing to provide technical guidance and expertise during the transition, implementation and integration phases.  Development and delivery of solution commercials and cost models including RoI, margin and forecast projections for internal approval.

• Well-developed communication skills.
• Customer and business focused.
• Well-developed consulting skills.
• Expert in chosen field of specialism.
• Experienced in all areas of the solution life cycle including templated SOW and simple Cost Model creation.
• Has effective working relationships with customer's IT management, nsc sales and transition management members.
• Experienced in all areas of the solution life cycle including SOW and Cost Model creation.
• Has effective working relationships with customer's IT management, nsc sales and transition management members.
• Have a good understanding of market in the field of IT Service Integration and Telco.
• Experience with an IT portfolio which includes:
  • Field Services, Integrated Service Desks, Intelligent Dispatch
  • Remote Monitoring and Management, Network Management, Performance Management
  • Maintenance Solutions ranging from Labor Only, Depot Services (Parts Only), Full Parts and Labor, Custom Solutions
  • Staff Augmentation, Outsourcing, Resource Solutions as a Service
  • IT Service Desk